RETURNS and CANCELLATION POLICY

How Can I Return an Item?

As this product/s is tailor made to your size and the door orientation, we will not accept the return of the product/s.

Damaged + Defective Merchandise

If you receive a damaged or defective item from us, please call us immediately or email us atsales@astralwindoors.com and we will help you exchange or return the item. Please do not hesitate to contact us immediately if an item becomes defective within 7 days of the purchase date. We will check merchandise defects by means of a case basis to provide you with a satisfactory answer possible.

Cancelling Orders

If you would like to cancel your order, contact us within 24 hours via sales@astralwindoors.com. Once the item has been taking for productions no refunds will be available.